Theraputic Play Foundation
How Health Roads Helped Therapeutic Play Foundation Turn Chaos Into Compliance, Claims & Cash Flow
Complete operational transformation delivering $300K+ in recovered revenue and full CalAIM compliance
$300K+
Claims
Recovered
30 Days
Implementation
Time
3
Systems
Integrated
Staff
Restored
Retention
The Challenge
TPF was under pressure with multiple critical system failures threatening their operations and financial stability.
Their QHIO onboarding was blocked due to unresolved information security issues flagged by LANES.
Their existing EHR system, TherapyNotes, couldn't support ECM workflows.
Their first transition into a new EHR, Exym, meant to address ECM specifically, collapsed under the strain of the workload/policies.
Their newly procured EHR, Exym, sat idle due to internal resource capacity gaps.
Claims worth $300,000 were stuck in limbo—denied, rejected, and unresolved across various case management and EHR systems.
Staff retention and outreach capabilities were collapsing under financial strain.
Health Roads: Turning the Tide
TPF turned to Health Roads via the CalAIM TA Marketplace, and the transformation began:
Security Compliance & QHIO Onboarding
We identified and resolved information security gaps, re-engaged LANES, and successfully got TPF onboarded—helping them meet California DxF signatory obligations.
​
EHR Transformation
We guided a seamless implementation of Exym, migrating critical data from TherapyNotes without operational downtime.
​
RCM Reinvention
Using our SocialRCM platform, we unified billing across systems, cleared the $300K backlog, and established reliable revenue streams—in just 30 days. TPF is on its way to get its due payments!
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Grant Writing & TA Strategy
We authored multiple winning TA proposals that enabled TPF to systematically fix operational blockers, instead of patching them temporarily.
Others failed to resolve what Health Roads untangled in weeks. Their ECM knowledge and SocialRCM platform made all the difference.
— Nakeya Fields
Executive Director, Therapeutic Play Foundation
Outcome
Fully integrated with LANES QHIO
$300K+ in stuck claims recovered
EHR optimized for ECM
Outreach restored and scaled
