Question 1

Do we need to change how our case managers document services?

Accepted Answer

No. Your team continues working in Apricot exactly as they do today. We can use your existing forms or add minimal billing-specific fields if needed.

Question 2

How long does implementation take?

Accepted Answer

Most organizations are up and running within weeks. We provide coordinated onboarding, configuration, and support to ensure a smooth process.

Question 3

What if our payers don't accept EDI 837 format?

Accepted Answer

SocialRCM supports multiple output formats including custom invoices and Excel templates. We adapt to your payers' requirements.

Question 4

Can you handle claims that are currently stuck?

Accepted Answer

Yes. We've successfully processed and recovered $200K+ in stuck claims for nonprofits. Our team investigates issues, corrects problems, and gets claims reimbursed.

Question 5

Do you only work with Apricot?

Accepted Answer

Apricot is our preferred integration, but SocialRCM is system-agnostic. We also connect to other EHRs and case management platforms.

Question 6

What types of services can you bill?

Accepted Answer

We support a wide range of social services, including CalAIM programs, ECM, CHW services, community health programs, and more. If it's reimbursable, we can bill it.

Question 7

What happens when Medicaid policies change?

Accepted Answer

Our team monitors policy changes and implements updates immediately—no waiting for development cycles or feature releases.

Reimagining RCM for the AI Age

It’s never been easier to generate, validate, and automate claims that maximize revenue.

SocialRCM ® eliminates manual processes that slow down reimbursement and burden your staff.

Request a Demo

Reimagining RCM for the AI Age

It’s never been easier to generate, validate, and automate claims that maximize revenue. SocialRCM ® eliminates manual processes that slow down reimbursement and burden your staff.

Request a Demo

It’s never been easier to generate, validate, and automate claims that maximize revenue.

SocialRCM ® eliminates manual processes that slow down reimbursement and burden your staff.