AC Care Alliance
How a Community Health Provider Eliminated Billing Errors and Built Sustainable Revenue in 5 Months
AC Care Alliance transforms from 100% grant-dependent to automated ECM billing without adding staff
100%
Billing
Automation
5 Months
Implementation
Time
0
Additonal
Staff
Error
Eliminated
Rate
The Challenge: Breaking Free from Grant Dependence
AC Care Alliance was trapped in a cycle of grant dependence with no sustainable path to ECM reimbursement revenue.
100% dependent on grant funding with no sustainable revenue streams
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Manual billing processes completely inadequate for complex ECM requirements
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Facing prospect of manually billing for ECM services - an impossible task
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High risk of cash flow disruption from billing errors and claim rejections
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Preparing for multi-county expansion within one year timeline
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Serving California's most vulnerable Medi-Cal populations with limited resources
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Health Roads Solution: Automation Without Overhead
Health Roads delivered proven CalAIM billing expertise with DHCS-approved technical assistance, integrating seamlessly with existing workflows:
Automated ECM Billing System
Implemented comprehensive billing automation that eliminated manual processes and human error risk while maintaining compliance with complex ECM requirements.
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Revenue Stream Diversification
Built sustainable CalAIM ECM funding streams that reduced grant dependence and created long-term financial stability.
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Zero Administrative Overhead
Delivered full billing capabilities without requiring additional administrative staff, allowing care teams to focus on clients instead of billing complexities.
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Claims Validation & Error Prevention
Implemented automated validation systems that prevent costly claim rejections and ensure consistent cash flow for operations.
We went from facing the prospect of manually billing for ECM services to having a largely automated system that supports our continued evolution from grant-funding to truly sustainable operations.
— Cynthia Carter-Perrilliat
CEO, AC Care Alliance
Outcome
Zero administrative overhead - no additional billing staff required
Automated validation prevents costly claim rejections
Care team focus redirected from billing to client services
Successfully diversified revenue away from grant dependence
